We acknowledge and value your privacy. You should not have concerns related to privacy when you access this Web site. You may visit this site anonymously without revealing your identity, or any personal information to us. In order to better understand what our customers view when visiting our site we track anonymous statistics related to pages visited. We do not collect personal information unless you voluntarily provide it in order to receive additional information.
Information We Gather
When you request a white paper, product information or send an e-mail message to us, you voluntarily give us your personal information. This information is stored by us that we can fulfill your request. We store all such information in a responsible manner to protect your privacy. This information may be used for internal marketing purposes, but it is never sold to marketing organizations, publishers or other third parties. Additionally, when you visit our site we may collect anonymous statistics compiled by our web servers through log files such as the Internet Provider address of the requestor, the web pages and images requested from our site and the referring URL.
How We Use Information
We store information that we collect through cookies, log files, and/or third parties to create a profile of our users. A profile is stored information that we keep on our users that detail viewing preferences. Consequently, collected information is tied to your personally identifiable information which, in turn, will provide offers and improve the content of the site for you. This profile is used to tailor your visit to our website, and to direct pertinent marketing promotions to you. We do not share your profile with other third parties.
Like most standard website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track user’s movement in the aggregate and gather broad demographic information for aggregate use. IP addresses etc. which may be linked to your profile information.
Communications From The Site
Special Offers and Updates
Established customers will receive information on products, services, special deals and an email newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Opt-out section for further information.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send you an email. Generally, you may not opt-out of these communications, though you can deactivate the account. These communications, however, are not promotional in nature.
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
In the event we go through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. Users will be notified via email prior to a change of ownership or control of their personal information. If as a result of the business transition, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.
Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an ‘opt-out’ mechanism so if you subscribe to our service, you can keep your email address off our list. If you no longer wish to receive our email newsletter you may opt-out of receiving these communications by clicking on the “Unsubscribe Link” at the bottom of the email.
Our website may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
From time-to-time our site requests information from users via surveys. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as postcode). This information will be used for purposes of monitoring or improving the use and satisfaction of this site and our service. Users’ personally identifiable information is not shared with third parties and will not be used to offer 3rd party services.
When an user of our service sends a document, we may contact the recipient to assist them in receiving and processing the document. In the process of assisting the recipient, we may gather information about their business and inform them of relevant services we may have to offer. This information will not be declared to third parties and third party services will not be offered or communicated.
This website takes every precaution to protect your information. Any sensitive information or business document entered on this website is protected using the highest level of encryption supported by your browser. Business documents submitted to us via the ebXML Web Service or via the plugins are protected using TLS and 1024-bit RSA and 3DES. All Business documents are stored on our servers accompanied with their digital signatures.
Your personal information is accessible only to those employees who reasonably need to know it in the course of their job. We reinforce the importance of confidentiality and privacy with our employees and contractors throughout the year. Employees and contractors are aware that a failure to properly treat confidential information may result in disciplinary measures for employees and termination of contractor engagements.
Supplementation of Information
In order for this website to properly fulfil its obligation to users it is necessary for us to supplement the information we receive with information from third party sources.
Notification of Changes
This privacy statement may be amended by us at any time. This privacy statement is for general guidance only and does not constitute either a contract or an amendment of any existing customer agreements.